Refund and Returns Policy

At KOPIRICA Coffee Roasters, our goal is to deliver exceptional service and delicious coffee. If an issue arises with your order, we are here to help.

Whole Bean Coffee Or Preground Coffee Policy

Coffee is perishable, and our whole beans are roasted fresh to order. Hence, we are unable to accept returns on whole beans. To safeguard the interests of every customer and prioritize food safety, it is unethical and unsafe to resell returned food items. While some companies may engage in such practices, we steadfastly uphold our commitment against them.

However, we will gladly make things right if something goes wrong:

Order errors: Contact us at support@kopirica.com within 7 days of purchase if your order is incorrect.

Damaged items: If your package arrives damaged, we offer a direct one-to-one exchange.

Change of mind: We cannot accept cancellations or returns for change of mind after payment.

In the rare event of a human error resulting in the delivery of the wrong item, please contact us immediately at support@kopirica.com. Rest assured, we will make every effort to rectify the situation at our own cost.

Our refund and return policy is valid for 14 days. After this period, we can’t offer a full refund or exchange. To be eligible for a return, your item must be unused and in its original packaging.

General Merchandise Returns

For non-coffee merchandise, our return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.

To qualify for a merchandise return:

Items must be unused and in their original packaging.
You must provide a receipt or proof of purchase.
You must email support@kopirica.com before sending any items back.

Non-Returnable Items Certain items cannot be returned or refunded, including:

Gift cards
Downloadable software products
Sale items (only regular-priced items qualify for refunds)
Personal care items

Refund Process

Once we receive and inspect your returned merchandise, we will email you about your refund status. If approved, a credit will automatically be applied to your original payment method.

If you have not received your refund after approval:

Check your bank account again.
Contact your credit card company, as processing times vary.
Contact your bank to check for pending clearing times. If you still need help, email us at support@kopirica.com.

Exchanges and Defective Items

We only replace items if they are defective or damaged. To exchange an item, email support@kopirica.com and mail the product to our facility at:

KOPIRICA Coffee Roasters
40G Jalan Gelen K U19/K
Megamas Business Centre, Sungai Buloh
Seksyen U19, 40160 Shah Alam, Selangor, Malaysia

Shipping Costs for Returns

You are responsible for paying your own shipping costs for returns. Shipping fees are non-refundable, and return shipping costs will be deducted from your refund. For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you’ve completed these steps and still haven’t received your refund, please reach out to us at support@kopirica.com for further assistance.

Last modified: 05 September 2026