Privacy Policy

This Privacy Policy explains how Kopirica Coffee Roasters (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website (“Website”) and mobile applications (“App”).

We respect your privacy. All personal data is handled in strict accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and this policy. By downloading or using our App, you agree to these terms. If you disagree, please stop using our App immediately.

1. What We Collect

We collect personal data to provide you with a smooth experience. This includes:

a. Personal details: Name, birthday, email address, occupation, mobile number, and gender.

b. Location data: Postcode and mobile GPS location.

c. Media and payments: Your photos, QR codes, and transaction records such as credit card, debit card, or bank account details.

d. Interactions: Information you share with us through our App, at our stores, or via customer support.

e. Automatic data: Technical information gathered by your web browser or mobile operating system.

2. How We Collect Data

We gather information through several methods:

a. When you sign up for an account or membership on our App.

b. When you buy our products, use our services, or join promotions and surveys.

c. Automatically via cookies and Closed-Circuit Television (CCTV) recordings at our physical locations.

d. Through your direct verbal or written inquiries.

Providing your core account details is mandatory. If you choose not to share this information, your ability to use the App may be limited.

3. Why We Use Your Data

We process your personal data for clear business and operational reasons, including:

a. Managing daily App operations, processing orders, and delivering food, beverages, and products.

b. Maintaining your account and updating our business records.

c. Sending you customized promotions, gift codes, and updates about products that may interest you.

d. Resolving disputes, collecting fees, and troubleshooting technical problems.

e. Preventing illegal activities and enforcing our legal rights.

f. Complying with applicable laws, regulations, and court orders.

We will always ask for your explicit consent before using your data for any purpose outside this list.

4. When We Share Your Data

We do not sell or trade your personal data to third parties. We only share your information in specific instances:

a. When you give us clear, direct consent.

b. With trusted third-party service providers who assist our business operations.

c. During corporate restructuring, such as a merger, acquisition, or joint venture.

d.When required by law, court orders, or government regulatory bodies.

5. Data Retention

We keep your personal data only as long as you maintain an active account or use our services. If you close your account or withdraw your consent, we will delete or anonymize your data, unless the law requires us to keep it longer.

6. How We Protect Your Data Protect

We use administrative, technical, and physical security measures to protect your data from loss, misuse, unauthorized access, or disclosure. Only authorized personnel have access to our systems, and any misuse is subject to strict disciplinary action.

7. Your rights

Under the PDPA, you have control over your personal data:

a. Right to access: Request a copy of the personal data we hold about you.

b. Right to correction: Ask us to update or correct inaccurate details.

c. Right to limit processing: Request limits on how we use your data.

d. Right to withdraw consent: Revoke your permission for us to process your data.

To exercise these rights or ask questions, email us at support@kopirica.com. Note that withdrawing certain permissions may lead to the closure of your App account.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes become effective immediately upon being published on our App. We encourage you to check this page regularly.

Last modified: 05 September 2026